Last updated: 19 October 2026
1. Who we are
Charta Home makes property management software for real estate agencies, and the Charta Home mobile app for residents and guests (together, "the service"). Charta Home is based in Conakry, Republic of Guinea. You can write to us at hello@chartahome.com.
There are two situations:
- Information an agency records about its residents (lease, rent, payments, repairs) is processed on behalf of that agency. The agency is responsible for it; Charta Home acts as its processor.
- Your app account, your short-stay bookings, your rental requests and your in-app payments are processed by Charta Home as controller.
2. The data we collect
Only what the service needs:
- Account: name, email address and password (stored hashed, never readable by us). If you sign in with Google or Apple, we receive your name and email address from them. With "Hide My Email", Apple gives us a relay address.
- Tenancy: your home, lease, rent, deposit, due dates, recorded payments and phone number, as entered by your agency.
- Your requests: rental requests (move-in date, length), short-stay bookings (dates, nights, amount), repair requests (category, description, location, urgency, photos you choose to add) and messages with the agency about a repair.
- Payments: amount, reference, purpose (rent or stay), method (card or mobile money) and status. Card and mobile money numbers are entered on the secure page of PayUnit, our payment provider: we never receive them.
- Device: operating system (iOS or Android), language, notification token if you turn notifications on, and your preferences (language, keep me signed in) saved on your phone.
- Technical logs: IP address, time of requests and errors, kept by our hosting providers for security and reliability.
- Agencies: for dashboard users, information about the agency, its buildings, staff and subscription.
We do not collect your location, contacts, files other than the photos you pick, or any advertising identifier. There are no ads, no tracking across apps or websites and no third-party analytics in the app. We do not sell your data.
3. App permissions
- Camera and photos: only when you add photos to a repair request. Only the photos you pick are uploaded.
- Notifications: optional. Used for rent reminders, repair updates and booking confirmations. Turn them off in the app or in your phone's settings.
- Internet: to talk to our servers.
The map on a home shows the location given by the agency. It does not use your phone's location.
4. Why we use it
- To provide the service: create and secure your account, show your home, due dates and receipts, pass your requests to the agency, book a stay (performance of a contract).
- To take and confirm payments and email receipts (performance of a contract).
- To keep you informed: rent reminders, repair updates and confirmations, by notification, email, WhatsApp or SMS depending on your agency's choices (contract and legitimate interest).
- To protect the service: prevent fraud, abuse and unauthorised access (legitimate interest).
- To meet our legal obligations, including accounting and tax.
We do not use your data for advertising, or for automated decisions with legal effects on you.
6. International transfers
Some providers store or process data outside Guinea and the CEMAC zone, including in the European Union and the United States. We choose providers that commit by contract to protect the data and use it only for us.
7. How long we keep it
- Account: while it is active. After you delete it, it is erased within 30 days.
- Payments, leases and rent: kept by the agency for as long as accounting and tax law require, including after your account is deleted.
- Repair requests and their photos: kept in the agency's record for the home, no longer linked to your deleted account.
- Notification tokens: deleted with the account or as soon as they stop working.
- Technical logs: a few weeks.
8. Security
Traffic is encrypted (HTTPS). Passwords are stored hashed. Database access rules limit each resident to their own information and each agency to its own data. Secret keys (payments, email) stay on our servers and are never in the app. No system is perfect: if an incident affects your data, we will tell you, and the authorities when the law requires it.
9. Your rights
You can ask to access, correct, delete or get a copy of your data, and object to some processing. You can delete your account yourself in the app (Profile › Delete my account) or follow the steps on the "Delete my account" page.
For information recorded by your agency, contact the agency or write to us and we will pass it on. We reply within 30 days at most. You can also complain to the data protection authority in your country.
10. Children
The service is meant for adults. We do not knowingly collect data from minors. If you think a minor has sent us data, write to us and we will delete it.
11. Changes
We will update this policy as the service changes. The date at the top shows the latest version. If a change is significant, we will tell you in the app or by email.
12. Contact us
Charta Home, Conakry, Republic of Guinea. Email: hello@chartahome.com.