Delete my account

From the app

• Open the Charta Home app and sign in.
• Go to Profile, then tap "Delete my account".
• Confirm. You are signed out and your account is deleted straight away.

Without the app

Email hello@chartahome.com from your account's email address with the subject "Account deletion". We confirm the deletion within 30 days at most. If you write from another address, we will ask you to prove the account is yours.

What is deleted

• Your account: name, email address, password and Google or Apple sign-in.
• Your registered devices and notification tokens.
• Your rental requests.
• The link between your account and your record with the agency.

What is kept, and why

• Payments, receipts, leases and rent: your agency must keep them for as long as accounting and tax law require. They are no longer linked to your account.
• Paid stay bookings and repair requests, with their photos: they stay in the agency's record for the home, no longer linked to your account.
• Technical logs, for a few weeks, for security.

To have the agency erase what it holds as well, contact it directly: it remains responsible for its tenancy records.

Are you an agency?

Dashboard accounts cannot be deleted from the app. Write to hello@chartahome.com from the agency owner's address.